Our Office Team
Our office manager, Julie Summers-Frost, and her assistant Donna Burton provide our clients with a primary point contact on matters relating to the instruction of our experts ranging from new enquiries, appointments for examination and further instructions in ongoing cases, to an expert’s attendance of case conferences with counsel and court hearings.
Julie and Donna also provide our members with the administrative support required to attract new instructions from our clients. They ensure appointments for examinations are promptly booked and they endeavour to safeguard our experts’ reports being dictated, transcribed, finalised and proofread within the agreed period of time available.
Lisa Bell completes our office team. Lisa manages the electronic processing of the records we receive from our clients for our experts’ consideration. She accurately scans the papers, prepares a structured set of digital (PDF) files, and makes them accessible to the instructed expert for review. Lisa oversees the confidential disposal of the paper records thereafter.
Our Accounts Team
Rebecca Heaser and Jane Valentine ensure the smooth running of our accounts department. Rebecca provides the primary contact for our members and our clients ensuring that any invoice issues arising are promptly addressed, efficiently investigated and resolved at the earliest opportunity.
Our Professional Standards and Events Team
Rosie Palmer, with the support of Jon Valentine, supervises and develops the systems we are establishing to advance the attainment and maintenance of the highest standards in the medicolegal practices of our members. Rosie promotes the smooth running of our peer review systems, feedback processes and our experts’ professional development.
Rosie and Jon also organise and run our educational courses, such as the Annual Pain Expert conference for our members and the Essential Skills for Pain Management Experts course. Upon request from our clients, Rosie will arrange for one or more of our members to speak at your legal meetings and conferences.